Version 1.3

Updated: 24th May 2018

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.

Testimonials

Mrs Johnson, Bedlington. NE22

Delighted with the lovely efficient service as always.

Mrs Johnson, Bedlington. NE22

Moria Pearson, Fenham. NE4

Excellent service, very clean. Very punctual and tidy.

Moria Pearson, Fenham. NE4

Mr Hughes, Allendale Village Hall. NE47

2nd oven cleaned for us by Scott. Excellent results on both occasions/pleasant and co-operative.

Mr Hughes, Allendale Village Hall. NE47

Mrs Potts, Jesmond. NE2

Very pleased with the service. Scott did an excellent job.

Mrs Potts, Jesmond. NE2

Mrs House, Chopwell. NE17

Excellent job, everytime.

Mrs House, Chopwell. NE17

Ivan Smith, Hexham. NE46

Wonderful job. Beautiful.

Ivan Smith, Hexham. NE46

Mrs Tombs, Rothbury. NE65

Very pleased with my oven – excellent service.

Mrs Tombs, Rothbury. NE65

Mrs Kenway-Smith, Rennington. NE66

Oven always left in a really impressive state, very pleasant service, makes the oven look like new.

Mrs Kenway-Smith, Rennington. NE66

Mrs Postlewaite, Rennington. NE66

Excellent service.

Mrs Postlewaite, Rennington. NE66

Mrs Reay, Rothbury. NE65

Thank you so much, my oven looks better than new!

Mrs Reay, Rothbury. NE65

Catherine Piennaar, Choppington. NE62

Always delighted with the service. So great to have a lovely clean cooker again.

Catherine Piennaar, Choppington. NE62

Miss Jones, Ponteland. NE20

Excellent service.

Miss Jones, Ponteland. NE20

Mrs Thompson, Whitley Bay. NE25

Great service, very happy with my oven and how clean it is.

Mrs Thompson, Whitley Bay. NE25

Mrs Britton, Cramlington. NE23

Very happy. Efficient.

Mrs Britton, Cramlington. NE23

Mrs Gelley, Northumberland. NE65

Fantstic. Arrived early, really helpful. Oven spotless – like brand new. Very friendly service. Highly recommended. Thank you.

Mrs Gelley, Northumberland. NE65

Alison Holliday, Bardon Mill. NE47

I am very happy with my oven. They have done a great job, nice and clean, very friendly and I will tell lots and lots of people about their work  and I will get them back again.

Alison Holliday, Bardon Mill. NE47

Mrs Robson, Riding Mill. NE44

At last our Aga saviour. A firm that cleans it like new.

Mrs Robson, Riding Mill. NE44

Mary Wood, Glanton. NE66

Very satisfied with the work that was done – It was done in a very professional manner. Would certainly use the company again.

Mary Wood, Glanton. NE66

Edith Hall, Amble. NE65

Excellent service, thorough and friendly. Thank you!

Edith Hall, Amble. NE65

Mrs Walker, Hexham. NE46

Scott cleaned my oven today and made a good job of it. It is now looking like new. I would recommend OVENU and I will give OVENU 10/10. Excellent results.

Mrs Walker, Hexham. NE46

Mrs Lambert, Hexham. NE46

1st class. Very happy.

Mrs Lambert, Hexham. NE46

Mrs Williams, Ovington. NE42

Very happy with the very efficient service.

Mrs Williams, Ovington. NE42

Mrs Proctor, Tynemouth. NE30

Fantastic service. Couldn’t get the oven that clean by myself. Thoroughly recommended!

Mrs Proctor, Tynemouth. NE30

Mrs Cowburn, Cramlington. NE22

Efficient, great results. Oven looks as good as new – would highly recommend!

Mrs Cowburn, Cramlington. NE22

Ms T, Alnwich. NE66

Very efficient, very pleasant and quick. Will definitely have thses chaps back next year!

Ms T, Alnwich. NE66

Mr Stone, Corbridge. NE45

Arrived on time. Service good. Oven now clean.

Mr Stone, Corbridge. NE45

Cathy Pienaar, Choppington. NE62

Absolutely delighted with the work. Oven like new and don’t want to use it now!! Thank you.

Cathy Pienaar, Choppington. NE62

Mrs Nesbit, Cranlington. NE23

Very pleased with the service. Oven now looks new.

Mrs Nesbit, Cranlington. NE23

Paul Murphy, Allendale. NE47

Delighted with the new look of the oven.

Paul Murphy, Allendale. NE47

Malcolm Staniik, Prudhoe. NE42

Thank you for your prompt and friendly, neat and tidy service.

Malcolm Staniik, Prudhoe. NE42

Doris Robertson, Ponteland. NE20

I am very pleased with the service from OVENU. Scott Lauder is pleasant, on time, honest, clean and tidy, nothing is trouble for him. He leaves everything clean. He tell’s me what needs doing without going over the top. Thank you.

Doris Robertson, Ponteland. NE20

Mr Tames, Newcastle. NE3

I was told it would look like new and it pretty well does! Very good and no mess.

Mr Tames, Newcastle. NE3

Mrs Finn, Newcastle. NE3

Always happy with the service. Good clean oven ans extractor.

Mrs Finn, Newcastle. NE3

Mrs Stevens, Shilbottle. NE66

I am very satisfied with the service provided by OVENU. This is the Ninth year we have used the service – every year since we moved into this house and we used the service at our previous house as well. Our oven, hob and hood are shinning clean and look great. It is an excellent service. The OVENU representative does an excellent job. Many thanks.

Mrs Stevens, Shilbottle. NE66

Fiona Brown, Elsdon. NE19

Service was very good – arrived promptly – very polite.

Fiona Brown, Elsdon. NE19

Mr Davison, Rothbury. NE65

Prompt and excellent service. Will recommend.

Mr Davison, Rothbury. NE65

Mr Jones, Morpeth. NE65

Thanks for a sparkling clean oven! Great service – clean, tidy and efficient!

Mr Jones, Morpeth. NE65

Mrs Howard, Northumberland. NE49

Looks lovely. Thank you.

Mrs Howard, Northumberland. NE49

Mrs Kane, Hexham. NE46

Scott’s visit was excellent. I am very pleased.

Mrs Kane, Hexham. NE46

Mrs Maidwell, Ovington. NE42

Many thanks! Fantastic, efficient and friendly service. See you again!

Mrs Maidwell, Ovington. NE42

Jeanette Watt, Alnwick. NE66

Thank you so much – amazing.

Jeanette Watt, Alnwick. NE66

Mr Prem, Morpeth. NE61

Very satisfied with clean.

Mr Prem, Morpeth. NE61

Mrs Burridge, Hexham. NE46

Oven has come up like new and no mess.

Mrs Burridge, Hexham. NE46

Ms Cuff, Northumberland. NE66

Great service and very helpful. Really pleased and I would recommend.

Ms Cuff, Northumberland. NE66

Mrs O’Connor, Morpeth. NE61

Very good job!

Mrs O’Connor, Morpeth. NE61

Ms Hall, Horsley. NE40

Excellent service!!

Ms Hall, Horsley. NE40

Jo Jackson, Warkworth. NE65

I am delighted with the service Scott has given. It all looks superb, most professional.

Jo Jackson, Warkworth. NE65

Mrs Slasor, Lambley. CA8

Fantastic job – oven like new!

Mrs Slasor, Lambley. CA8

Mr Pattie, Cramlington. NE23

Totally delighted, extremely efficient.

Mr Pattie, Cramlington. NE23

Mr Mallin, Cramlington. NE23

Very happy, great worth. Thank you very much.

Mr Mallin, Cramlington. NE23

Mrs Graham, Allendale. NE47

Really pleased with sparkling clean cooker. Thank you.

Mrs Graham, Allendale. NE47

Mrs Bingham, Hexham. NE46

Prompt response. Courteous and efficient service. Many thanks.

Mrs Bingham, Hexham. NE46

Mrs Anderson, Morpeth. NE61

Delighted with the service.

Mrs Anderson, Morpeth. NE61

Miss kay, Hexham. NE46

Not just satisfied – HUGELEY satisfied! Unbelievable results – did you swap my oven for a new one?!

Miss kay, Hexham. NE46

Mrs Walker, Hexham. NE46

Happy with service. Excellent.

Mrs Walker, Hexham. NE46

Mrs Maddock-Lyon, Amble. NE65

Great service. Thanks.

Mrs Maddock-Lyon, Amble. NE65

Mrs Morrison, Northumberland. NE48

A fantastic job! Range looks like new! Thank you.

Mrs Morrison, Northumberland. NE48

Angela Wren, Allendale. NE47

Oven spotless. Thanks.

Angela Wren, Allendale. NE47

Mrs Sparke, Allendale. NE47

Oven sparkling again! Thank you.

Mrs Sparke, Allendale. NE47

Mrs Clarke, Alnuich. NE66

I am very happy with the job. Thank you.

Mrs Clarke, Alnuich. NE66

Mr Stephens, Hexham. NE46

A great job. Oven like new!

Mr Stephens, Hexham. NE46

Mrs Redpath, Hexham. NE46

Scott came on time and did a great job. No mess or smell. Oven looked like new when finished.

Mrs Redpath, Hexham. NE46

Mrs Cooper, Felton. NE65

This is the second time I have used OVENU. They are great and I have been very pleased both times.

Mrs Cooper, Felton. NE65

Terrie Little, Hexham. NE46

Very pleased with the results.

Terrie Little, Hexham. NE46

Lynn Creeston, Bardon Mill. NE47

I am very pleased with my oven. Just like new.

Lynn Creeston, Bardon Mill. NE47

Mrs Parry, Ashington. NE63

Very pleased with my oven.

Mrs Parry, Ashington. NE63

Mrs Franks, Hexham. NE46

Excellent service – should have done this years ago – My Range looks like new! Thank you!

Mrs Franks, Hexham. NE46

Rev Weevelyn, Northumberland. NE65

Thank you so much for your efficient, friendly, prompt service.

Rev Weevelyn, Northumberland. NE65

Mrs. House, Chopwell. NE17

Very pleased with the job that was done.

Mrs. House, Chopwell. NE17

Mrs. Dawson, Hollystone. NE12

Great job, oven looks like new.

Mrs. Dawson, Hollystone. NE12

Mrs. Wilkes, Warkworth. NE65

AGA looking like new.

Mrs. Wilkes, Warkworth. NE65

Mrs. Turner, Hexham. NE46

Great job – well done.

Thank you.

Mrs. Turner, Hexham. NE46

Mrs. Bennett, Riding Mill. NE44

Absolutely fantastic!

Mrs. Bennett, Riding Mill. NE44

Mrs. Moran, Stannington. NE61

Soooo grateful! Fabulous job done by an extremely pleasant chap.

Many thanks!

Mrs. Moran, Stannington. NE61

Jill, Allendale. NE47

Excellent job – sparkling!

Jill, Allendale. NE47

Mr. Walch, Haydon Bridge. NE47

Very pleased with job and a very nice man.

Mr. Walch, Haydon Bridge. NE47

Mrs. Jackson, Hexham. NE46

Job well done.

Mrs. Jackson, Hexham. NE46

Mrs. Gill, Alnwick. NE66

Very pleased.

I would like you to clean my oven again next time.

Mrs. Gill, Alnwick. NE66

Mrs. Fell, Hexham. NE46

Very pleased with the service and appearance of the ovens when cleaned.

Mrs. Fell, Hexham. NE46

Lady. Curry, Barrasford. NE48

Very pleased with result.

Good work!

Lady. Curry, Barrasford. NE48

Mrs. Hendy, Morpeth. NE61

Very pleased, oven is 10 years old and it looked like new after Scott cleaned it.

Mrs. Hendy, Morpeth. NE61

Mrs. Petrie, Sandmoe. NE46

Excellent job done on a cooker that was originally really dirty!

Mrs. Petrie, Sandmoe. NE46

Mr. Dawson, Morpeth. NE65

Very good job, professional.

Thank you.

Mr. Dawson, Morpeth. NE65

Mrs. Jobson, Netherwitton. NE61

PERFECT!! 🙂

Mrs. Jobson, Netherwitton. NE61

Mrs Broch, Alnwick. NE66

Quick and efficient service. Will certainly use you again.

Mrs Broch, Alnwick. NE66

Mrs Wilkinson, Spindrift B&B, Seahouses. NE68

Arrived early, worked neatly and oven absolutely gleaming – money well spent. Thanks.

Mrs Wilkinson, Spindrift B&B, Seahouses. NE68

Mrs Edwards, Hexham. NE46

Fantastic -sparkly clean. Quick, efficient thorough service. Thank you.

Mrs Edwards, Hexham. NE46

Mr White, Wooler. NE71

Quick, efficient, neat and tidy. And a fellow Sunderland supporter, what more could we ask for?

Mr White, Wooler. NE71

Mrs Wheeler, Ovingham. NE42

Very pleased and satisfied with the job.

Mrs Wheeler, Ovingham. NE42

Mrs Moyle, Alnwick. NE66

Absolutely delighted with the work – it’s like a new cooker. I would certainly recommend this company.

Mrs Moyle, Alnwick. NE66

Mrs Howard, Haltwhistle. NE49

Like new and already for Christmas. Thanks so much Scott!

Mrs Howard, Haltwhistle. NE49

Jean Halidane, Morpeth. NE61

Brilliant efficient job. Thank you!

Jean Halidane, Morpeth. NE61

Emma Slasor, Haltwhistle. CA8

Fantastic job, professional, friendly service – highly recommended. Will use again.

Emma Slasor, Haltwhistle. CA8

Mrs Thompson, Northumberland. NE65

Thank you for a very professional and excellent job – will recommend.

Mrs Thompson, Northumberland. NE65

Mrs Cuthbert, Wooler. NE71

Very pleased with the result and the technician.

Mrs Cuthbert, Wooler. NE71

Mrs Kimmitt, Starrington. NE61

Brilliant job!

Mrs Kimmitt, Starrington. NE61

Mr Gray, Longframlington. NE65

We are really pleased. Oven is like new.

Mr Gray, Longframlington. NE65

Liz Sanderson, Allendale. NE47

Great job – oven looks like new. Many thanks.

Liz Sanderson, Allendale. NE47

Mrs Julia Jasinsly, Hexham. NE46

GREAT!

Mrs Julia Jasinsly, Hexham. NE46

Mrs Turner, Gosforth. NE3

Excellent service, prompt and very friendly. Come back in a years time.

Mrs Turner, Gosforth. NE3

Mr Braggs, Bellingham. NE48

Brought the oven back from the dead!

Mr Braggs, Bellingham. NE48

Mrs Morgan, Corbridge. NE45

A very good job – cooker like new.

Mrs Morgan, Corbridge. NE45

Lindsey Bruce, Long Horsley. NE65

Very happy with job done.

Lindsey Bruce, Long Horsley. NE65

Christine Heppell, Stakeford. NE62

Excellent as usual. Recommend to everyone!

Christine Heppell, Stakeford. NE62

Mrs Buckingham, Stocksfield. NE43

Fantastic results!

Mrs Buckingham, Stocksfield. NE43

Helen Bramald, Morpeth. NE61

Delighted with the valet. The gentleman was extremely polite and very tidy.

Helen Bramald, Morpeth. NE61

Mrs Mark, Tynemouth. NE30

Operator turned up on time. Did a good clean job, oven like new. A friendly professional job.

Mrs Mark, Tynemouth. NE30

Mrs Roberts, Rothbury. NE65

Excellent work. Very satisfied.

Mrs Roberts, Rothbury. NE65

Mrs Wild, Gosforth. NE3

Very happy with the job. Cheers.

Mrs Wild, Gosforth. NE3

Mr P, Morpeth. NE61

Very happy with the service and the finish. Just like a new oven saves me getting a new one.

Mr P, Morpeth. NE61

Mr Carter, Ponteland. NE20

A fantastic service from OVENU. The oven looks amazing! Thank you

Mr Carter, Ponteland. NE20

Mr Graham, Lesbury. NE66

Fantastic job!

Mr Graham, Lesbury. NE66

Mrs Hogarth, Hexham. NE46

A quick and easy way to get your oven clean. OVENU forever.

Mrs Hogarth, Hexham. NE46

Mr Macklin, Hexham. NE46

Very pleased with results. Very good service.

Mr Macklin, Hexham. NE46

Lesley Smart, Smitter. NE65

Very happy with the job. Thanks.

Lesley Smart, Smitter. NE65

Mr Thompson, Ashington. NE63

More than happy with job. Looks like new again.

Mr Thompson, Ashington. NE63

Mrs Harmiason, Lesbury. NE66

Very good job. Pleased with outcome. Will call out again.

Mrs Harmiason, Lesbury. NE66

Mrs McEwan, Alnwick. NE66

Very happy with my oven, like new. Thank you.

Mrs McEwan, Alnwick. NE66

Mrs Farmer, Alnwick. NE66

Very happy with the job. Many thanks.

Mrs Farmer, Alnwick. NE66

Amanda Soulsby, Morpeth. NE61

More than happy with oven – looks like NEW!! – will recommend to family and friends.

Amanda Soulsby, Morpeth. NE61

Miss Stafford, Hexham. NE46

Great service. Would happily recommend.

Miss Stafford, Hexham. NE46

Clair Thomason, Bardon Mill. NE47

I am very happy with my lovely clean oven.

Clair Thomason, Bardon Mill. NE47

Miss Hall, Morpeth. NE61

Really pleased with the service. Our oven is extremely clean! Amazing!

Miss Hall, Morpeth. NE61

Mr Hipkiss, Northumberland. NE12

Excellent job. Thanks.

Mr Hipkiss, Northumberland. NE12

Mrs Venus, Denton Burn. NE15

Another fantastic result – oven looks brand new again! Thanks.

Mrs Venus, Denton Burn. NE15

Jenny Oliphant, Gosforth. NE3

Excellent job. Thank you.

Jenny Oliphant, Gosforth. NE3

Miss Winn, Gosforte. NE3

Thank you. Professional, quick and a wonderful result.

Miss Winn, Gosforte. NE3

Mr Hunt, Greenheath. CA8

Cleaned to a high standard – a good man completed an excellent job. Thank you.

Mr Hunt, Greenheath. CA8

Mrs Wynn, Lesbury. NE66

Looks really good. Like new again.

Mrs Wynn, Lesbury. NE66

Mrs Gilholm, Long Horsly. NE65

Brilliant job. Wonderful service for a job I hate doing!

Mrs Gilholm, Long Horsly. NE65

Mrs Crozier, New Ridley. NE43

Absolutely delighted with the result.

Mrs Crozier, New Ridley. NE43

Mrs O’Neill, Alnwick. NE66

Thanks for making my oven look like new. A job well done.

Mrs O’Neill, Alnwick. NE66

Mrs Walker, Hexham. NE46

Very impressed with the results.

Mrs Walker, Hexham. NE46

Mr Malcolm Ramsey, Haydon Bridge. NE47

Scott arrived early and made an excellent job of cleaning my oven. I would recommend his services and definitely use him again.

Mr Malcolm Ramsey, Haydon Bridge. NE47

Mrs Lawley, Rothbury. NE65

Grand job done, very tidy work.

Mrs Lawley, Rothbury. NE65

Mrs Brooman, Morpeth. NE61

I am so impressed. My oven looks brand new. Fast and efficient service. Thank you.

Mrs Brooman, Morpeth. NE61

Mrs Graham, Haltwhistle. NE49

Magic, really happy with the job. Will recommend to my friends.

Mrs Graham, Haltwhistle. NE49

Mrs Bell, Morpeth. NE61

Excellent job as usual. Very efficient service.

Mrs Bell, Morpeth. NE61

Mrs Sindall, Longhoughton. NE66

Very happy with the work.

Mrs Sindall, Longhoughton. NE66

Michelle Davidson, Hexham. NE46

Very pleased with workmanship. Left everything clean and tidy.

Michelle Davidson, Hexham. NE46

Mrs Dance, Cresswell. NE61

Thank you for a wonderful job, my oven is like new. Scott is a very nice lad who worked hard.

Mrs Dance, Cresswell. NE61

Mrs. S. Hughes, Stocksfield. NE43

Wow! My oven is new! Can’t believe how clean it is. So very pleased with Christine, what a lovely lady. Will be having her back next year. Thank you so very much.

Mrs. S. Hughes, Stocksfield. NE43

Claire Priestley, Hexham. NE46

Superb service and clean. Oven hadn’t been cleaned for three years and has come up like new!

Claire Priestley, Hexham. NE46

Mrs. J. Abdelnoor, Saley. NE47

Thoroughly satisfied and pleased with Christine’s work! It almost looks like new. Now I am determined to keep up the standard.

Mrs. J. Abdelnoor, Saley. NE47

Mrs. N. Bell, Bedlington. NE22

Christine is so professional, left my appliances like brand new. Would recommend to all my friends and family. Thank you.

Mrs. N. Bell, Bedlington. NE22

Ms. J. Cairns, Ponteland. NE20

A fantastic job. What a difference and Christine was so lovely and helpful.

Ms. J. Cairns, Ponteland. NE20

Mrs. L. Sherry, Gateshead. NE11

My oven looks brand new. OVENU did an amazing job, especially on the extractor hood – its actually sparkling now!

Mrs. L. Sherry, Gateshead. NE11

Miss. S. Moir, Newcastle – Upon – Tyne. NE2

Amazing! Very happy with my ‘new’ oven. Thanks Christine.

Miss. S. Moir, Newcastle – Upon – Tyne. NE2

Mrs Turner, Newcastle – Upon – Tyne. NE3

Thank you so much – a good job done once again.

Mrs Turner, Newcastle – Upon – Tyne. NE3

Mrs. Watson, Ashington. NE63

This was an excellent job on an oven that I thought was beyond redemption. Looking forward to using my ‘new’ oven. Thank you.

Mrs. Watson, Ashington. NE63

Mrs. Dent, Northumberland. NE20

A lovely experience. Very good service, will use again.

Mrs. Dent, Northumberland. NE20

Mrs. Kimmitt, Morpeth. NE61

Fantastic job, very professional.

Mrs. Kimmitt, Morpeth. NE61

Pam Woodcock from Netherwitton, Morpeth,

There are ordinary oven cleaners and then there is Christine from OvenU.

Christine is an oven cleaner par excellence. She reaches the parts other oven cleaners just can’t reach!

As well as thoroughly cleaning our oven to absolute perfection, she also gives wonderful tips on maintaining the sparkling finish.

Pam Woodcock from Netherwitton, Morpeth,

S. Wilkinson, Spindrift B & B, Seahouses, Northumberland

Excellent. Turned up promptly & worked quickly and efficiently. Cheery chat…..a very pleasant person. We will definately be using again. Many thanks.

S. Wilkinson, Spindrift B & B, Seahouses, Northumberland

Mrs. J. Duncan-Hall, Rothbury. NE65

Despite initial concerns that not all residue dirt and grease could be removed I am thrilled with the end result. It looks like a new oven. Thank you very much!

Mrs. J. Duncan-Hall, Rothbury. NE65

Lisa McGeary, Rothbury. NE65

I think this was the best idea anyone had!!

Lisa McGeary, Rothbury. NE65

Mrs. H. Gilby. North Shields. NE30

Excellent job and a very pleasant lady.

Mrs. H. Gilby. North Shields. NE30

Mrs.T. Sutton, Morpeth. NE61

Christine is always very professional but also very friendly. My oven and microwave sparkle after she has been – I wont use anyone else now!

Mrs.T. Sutton, Morpeth. NE61

Mr. M. Head, Whitley Bay. NE26

Thanks Christine. The oven has come up a treat.

Mr. M. Head, Whitley Bay. NE26

Mr. D. Cain, Cramlington. NE23

We recieved a first class service from Christine. The oven which was 8 years old and never professionally cleaned came up brand spanking new. Even the chrome hob looked brand new. Excellent service at a very reasonable cost.

Mr. D. Cain, Cramlington. NE23

Mrs. A. Wardman, Ovingham. NE42

Very efficient, very clean, no mess at all. I thought I had a new oven.

Mrs. A. Wardman, Ovingham. NE42

Mrs Branson, Morpeth. NE61

Christine did a superb job. She was very pleasant.

Mrs Branson, Morpeth. NE61

Mrs. A. Ridley, Hexham. NE46

Prompt service. Very tidy, pleasant service. Excellent result. Would definitely recommend.

Mrs. A. Ridley, Hexham. NE46

Mrs. C. Heppell, Morpeth. NE62

Once again Christine has done a superb job. Would recommend her to anyone. My oven is like brand new!!

Mrs. C. Heppell, Morpeth. NE62

Mrs. C. Walton, Morpeth. NE61

This is the second time our Aga has been cleaned by OVENU and it looks like new. The first time the Aga was cleaned it was fantastic. I wish i had done the booking with OVENU years ago.

Mrs. C. Walton, Morpeth. NE61

Mrs. M. Harbottle, Alnwick. NE66

Heaven at last. I can now cook without the oven smoking. Christine has done a marvellous job and is very cheery. Thank you.

Mrs. M. Harbottle, Alnwick. NE66

Ms. J. Hanson, North Shields. NE29

Brilliant service, and Christine was very professional and friendly. My oven is indeed like new!

Ms. J. Hanson, North Shields. NE29

Mrs. H. Wass, Tynemouth. NE30

My oven looks brand new again.

Mrs. H. Wass, Tynemouth. NE30

Ms. S. Matheson, Corbridge. NE45

Excellent service and advice. Punctual, efficient and friendly and I will recommend Christine!

Ms. S. Matheson, Corbridge. NE45

Mrs. R. Cochrane, Stocksfield. NE43

Really pleased with my ‘shiny new’ cooker. Christine worked really hard and i’m very pleased with the results.

Mrs. R. Cochrane, Stocksfield. NE43

Mrs. C. Morgan, Corbridge. NE45

A job well done.

Mrs. C. Morgan, Corbridge. NE45

Mr. M. Brearley, Alnwick. NE66

Excellent service will use again next year.

Mr. M. Brearley, Alnwick. NE66

Mrs. A. Nyas, Northumberland. NE23

Thanks – great service – everything explained.

Mrs. A. Nyas, Northumberland. NE23

Mrs. L. Proctor, Gosforth. NE3

We were very impressed. Efficient. polite and a fantastic job done. We were recommended the service and would definitely do so as well. Thank you.

Mrs. L. Proctor, Gosforth. NE3

Mrs. L. Taylor, Morpeth. NE65

Great to see my oven looking like new again.

Mrs. L. Taylor, Morpeth. NE65

Mr. T. Evans, Northumberland. NE24

Thank you for your excellent service. I am delighted with the results.

Mr. T. Evans, Northumberland. NE24

Mrs Berry, Tynemouth. NE30

Very pleased with results, and Christine is a really hard working, personable lady. Thank you.

Mrs Berry, Tynemouth. NE30

Mrs. C. Charles, Morpeth. NE65

Very impressed with Christine’s hard work and the end results are amazing. Thank you!

Mrs. C. Charles, Morpeth. NE65

Mrs. K. Avery, Newcastle Upon Tyne. NE5

Excellent service and advice. Extremely satisfied with results and will recommend Christine without hesitation.

Mrs. K. Avery, Newcastle Upon Tyne. NE5

Mrs. K. Railton, Newcastle Upon Tyne. NE3

Christine did an absolutely fantastic job. The oven, hob and hood were sparkling after she finished! She is a really friendly and professional lady and it was a pleasure. Thanks very much.

Mrs. K. Railton, Newcastle Upon Tyne. NE3

Dr Milburn, Alnwick, Northumberland. NE66

I’m very happy with the service.

Dr Milburn, Alnwick, Northumberland. NE66

Mrs. M. Fyfe, Hexham. NE46

I am very pleased with your service. My appliance is like new.

Mrs. M. Fyfe, Hexham. NE46

Miss D Winn, Newcastle Upon Tyne, NE3

Quick and great results. Thanks.

Miss D Winn, Newcastle Upon Tyne, NE3

Mrs J Wood, Northumberland. NE41

Very happy with the result and the service. Thank you.

Mrs J Wood, Northumberland. NE41

Mr B Welch, Northumberland. NE47

First class job made of oven, and a very nice lady comes to your house.

Mr B Welch, Northumberland. NE47

Ann Madison, Hexham. NE48

I am delighted with my cooker it is as good as new. Thank you so much you have made my New Year.

Ann Madison, Hexham. NE48

Mrs. P. Shell, Northumberland. NE68

Christine is absolutely fantastic. I have a new oven again.

Mrs. P. Shell, Northumberland. NE68

Mrs Dye, Northumberland. NE49

Christine arrived promptly when said. Delightful, cheerful and very efficient. An excellent job. Will recommend OVENU to friends.

Mrs Dye, Northumberland. NE49

Mrs. E. Stevens, Alnwick. NE66

We are very happy customers, an excellent job, in spite of the weather!

Mrs. E. Stevens, Alnwick. NE66

Julie Cummins, Melkridge Farm B&B, Melkridge, Haltwhistle

Christine has been a god send ! We run a busy bed and breakfast with a beauty room and we have very little time for oven cleaning and certainly don’t have the skills to do it ‘like new’. I can’t praise OVENU highly enough. It is one expense I am not willing to compromise.

Julie Cummins, Melkridge Farm B&B, Melkridge, Haltwhistle

Jon Price, Haydon Bridge

Excellent service and clean.

Jon Price, Haydon Bridge

Mrs. Pat Postlethwaite, Rennington, Alnwick

Excellent service. Very friendly lady. Thank you.

Mrs. Pat Postlethwaite, Rennington, Alnwick

Mrs. M. Evans, Newcastle-upon-Tyne

Excellent service.

Mrs. M. Evans, Newcastle-upon-Tyne

Rosie Cunningham, Corbridge, Northumberland

Oven looks like new again ! I am delighted with the result.

Rosie Cunningham, Corbridge, Northumberland

Mrs. Jean Brown, Rothbury, Northumberland

Very good – come again !

Mrs. Jean Brown, Rothbury, Northumberland

Mrs. Robertson, Darras Hall, Ponteland. NE20

Christine who cleans my double oven is a most conscientious lady who does everything superb and is most loyal and discreet. I would recommend her to anyone. I can leave her to get on with cleaning my cooker on her own.

Mrs. Robertson, Darras Hall, Ponteland. NE20

Elaine Thomson, Duns.

Very pleased with the service again. This is the forth time and it keeps getting better.

Elaine Thomson, Duns.

Joanne Ray, North Shields.

I am so happy with the result. My oven looks new. Very friendly staff. I will definately be using Ovenu again.

Joanne Ray, North Shields.

Jane Purvis, Alnwick. NE66

I cant believe how clean my oven is, it looks new again. I will recommend OVENU to my friends and use their services again myself.

Jane Purvis, Alnwick. NE66

Barbara Howe, Hexham. NE46

An excellent job, thorough and professional. I am delighted with the end result and will certainly use Christine again. Many thanks.

Barbara Howe, Hexham. NE46

Carol Morley, Newcastle-Upon-Tyne.

Great service. Will recommend.

Carol Morley, Newcastle-Upon-Tyne.

Lesley Crow, Morpeth. NE61

I am totally amazed the oven is as clean as it is – it was a right mess! I would have a valet done again – I cant get over the result! Christine was lovely and very professional and helpful. Thanks for a great job done!

Lesley Crow, Morpeth. NE61

Bryan Burke, Northumberland. NE63

Excellent service. I have no reservations in recommending to friends and colleagues.

Bryan Burke, Northumberland. NE63

Mrs. R. Harden Vane, Holywell, Whitley Bay. NE25

Fab !

Mrs. R. Harden Vane, Holywell, Whitley Bay. NE25

Mrs. P. Postlethwaite, Alnwick. NE66

Thanks again for such efficient and friendly service. First class.

Mrs. P. Postlethwaite, Alnwick. NE66

Mrs. K. Sturrs, Cramlington. NE66

Very pleasant lady. Clean and tidy job. Very pleased with the results as the job is completed.

Mrs. K. Sturrs, Cramlington. NE66

Mrs C Nevin, Northumberland. NE47

Lovely clean oven – pity I have to dirty it the next time I cook in it !!

Mrs C Nevin, Northumberland. NE47

Mrs. C Haigh, Bedlington. NE22

Thoroughly professional job and a lovely lady too. Wont hesitate to recommend your services.

Mrs. C Haigh, Bedlington. NE22

Mrs J Jackson, Warkworth. NE65

Christine has done a magnificent job. Extremely professional and has left everything looking immaculate.

Mrs J Jackson, Warkworth. NE65

Mrs M Fairless, Allendale. NE47

I am very happy with the oven  and will certainly have Christine again.

Mrs M Fairless, Allendale. NE47

Mr M Carroll, Wallsend. NE28

Pristine – clean oven, looks brand new! Very friendly, polite and professional. I’d like to think we’ll keep our oven clean but if we dont we’ll definitely ask you back!

Mr M Carroll, Wallsend. NE28

Mrs J Helmn, Alnwick. NE66

Great job, such hard work, but I have a new oven!

Mrs J Helmn, Alnwick. NE66

Donella Rozanie, Greenhead. CA8

Really pleased with Christine cleaning the cooker. looks just like new again. Really appreciate her hard work.

Donella Rozanie, Greenhead. CA8

Mrs D Leach, Northumberland. NE65

Delighted with results – well worth it.

Mrs D Leach, Northumberland. NE65

Mrs D Laidler, Gateshead. NE8

I am very pleased with the service. I would consider using you in the future and I now have a very clean oven. So many thanks.

Mrs D Laidler, Gateshead. NE8

Mrs S Raad, Gateshead. NE8

Fantastic, friendly and efficient service! Will recommend and of course use again in the future.

Mrs S Raad, Gateshead. NE8

Louise Maddison, Ryton. NE40

I have been embarrassed about my oven for quite a while now. Christine came to us and made me feel ok about the situation. She is so professional and really friendly. She is a total asset to OVENU. Thank you very much.

Louise Maddison, Ryton. NE40

Mrs J Thompson, Newcastle Upon Tyne. NE3

I was delighted and surprised at the great results. Christine was helpful and very  efficient too. I will use OVENU again! Thanks.

Mrs J Thompson, Newcastle Upon Tyne. NE3

Elaine Rodham, Northumberland. NE42

Fabulous! Very happy only problem is I dont want to use the oven, Certainly will recommend your service.

Elaine Rodham, Northumberland. NE42

Mrs. P. Carr, Whitley Bay. NE26

I would not hesitate to recommend your services to others. A polite, professional and excellent service – first class.

Mrs. P. Carr, Whitley Bay. NE26

Mrs. F. Emmerson, Newcastle – Upon- Tyne. NE3

This is the second time I have used OVENU and both times I have been really pleased with the results. Fab!

Mrs. F. Emmerson, Newcastle – Upon- Tyne. NE3

Mr. A. Perry, Northumberland. NE46

Wow what a result. The service I have received has been excellent. I will certainly use OVENU again.

Mr. A. Perry, Northumberland. NE46

Mrs. E. Hall, Northumberland. NE65

Brilliant service and results – looks like new again. Thank you!

Mrs. E. Hall, Northumberland. NE65

Mr. M. Riddle, Newcasle – Upon – Tyne. NE5

Fantastic service, will use again and I will pass on details to anyone that has a problem. Thank you for a stress free visit and a clean.

Mr. M. Riddle, Newcasle – Upon – Tyne. NE5

Mrs. M. Short, Northumberland. NE42

Helpful, informative all along the way. Great job.

Mrs. M. Short, Northumberland. NE42

Mrs J Lally, Hexham. NE46

Think Christine worked a minor miracle today. Great job, nice and friendly and didn’t make me feel bad about the state of my oven. Will definitely be recommending her to friends. Thanks.

Mrs J Lally, Hexham. NE46

Miss M Shofield, Houghton – Le – Spring. DH4

I am delighted with my shiny oven. I cant wait to show it off!

Miss M Shofield, Houghton – Le – Spring. DH4

Mrs D Hildrew, Newcastle – Upon – Tyne. NE15

Wow! Thank you so much Christine. I have never seen my oven looking so clean and new! The service was both friendly and professional.

Mrs D Hildrew, Newcastle – Upon – Tyne. NE15

Mrs S Ferguson, North Shields. NE30

Very pleased with service, oven fab and no mess whatsoever. Thank you.

Mrs S Ferguson, North Shields. NE30

Mrs C Shiels, Alnwick. NE66

Fantastic! Good as new – would thoroughly recommend!

Mrs C Shiels, Alnwick. NE66